Reactivate your Locked Account

 

From your    Computer                                       Applies to      Manager

Overview

Reactivate your Humanity account if it has got locked and you are not able to access it, don't worry there is a quick fix to it!

Things to know before you begin:

 

  1. You must have a manager/admin access privileges in Humanity to make the payment.
  2. You must know your username and password to log in.

The scenario outlined in this tutorial consists of the following building blocks:

  1. Free Humanity Trial has Expired
  2. Humanity Subscription has Expired

Free Humanity Trial has Expired

Step 1: Use a 'Supported Web Browser' to sign in for Humanity on the web.

Step 2: Click on 'Make Payment Now' tab from the pop-up view as shown in Image 1.
 

Image 1

Step 3: Make the payment by selecting and entering the information as shown in Image 2.

List of information that will be required:

a) Choose your 'Pricing Plan'
b) Choose the 'Billing Period' i.e. Monthly or Annually.
c) Enter the 'Payment Information' that includes:

  • Expiration Date
  • Card Type
  • CVV
  • Cardholder Name
  • Country
  • State
  • Address
  • City
  • Postal Code
  • Billing Email

d) Check the box to agree to Humanity's Term of Use and Privacy Policy.
e) Click 'Pay now' tab.
 

Image 2

Note: 

  1. You would have to contact your 'Account Executive' directly if something requires attention.
  2. There are other ways to pay as well, you may email us at billing@humanity.com for further assistance.

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Humanity Subscription has Expired

Step 1: Use a 'Supported Web Browser' to sign in for Humanity on the web.

Step 2: Click on 'Make Payment Now' tab from the pop-up view as shown in Image 3.
 

Image 3

Step 3: Make the payment by selecting and entering the information as shown in Image 4.

List of information that will be required:

a) Choose your 'Pricing Plan'
b) Choose the 'Billing Period'
c) Enter the 'Payment Information' which includes:

  • Full name
  • Credit Card Number
  • Expiration Date
  • Security Code

d) Check the box to agree to Humanity's Term of Use and Privacy Policy.
e) Click 'Pay now' tab.
 

Image 4
 

Note:

 

  1. You may reach us at our support 24/7 if something requires attention.
  2. There are other ways to pay as well, you email us at billing@humanity.com for further assistance.

 

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If you have any queries, please don't hesitate to reach us at support@humanity.com. Happy Scheduling!

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