Most of our billing is currently handled through PayPal. You can cancel a recurring payment or a duplicate bill through your PayPal account. 

To do this:

  • Log in to your PayPal account and click 'Profile' at the top of the page.
  • Click 'My Money' then click 'Update' (to the right of 'My preapproved payments') to locate the payment in question.
  • Select the payment in question for ShiftPlanning and then click 'Cancel'.

Now, you can request that the appropriate credit be applied to your Humanity account by emailing us at support@humanity.com.

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