Humanity

You can't work an assigned shift. If you've got the permissions, you can drop it.

Drop a Shift

Can't work a shift? Release it for others to pick up!

Track and check the status of your shift release request as an initiator.

Remove your shift release request as an initiator if you no longer wish to release the shift!

Choose to accept or reject a released shift offer!

If you're unable to work one of your shifts, you can trade the shift (swap shifts) with one of your coworkers.

Track and check the status for your shift trade requests as an initiator.

Remove or discard a shift trade request as an initiator.

Choose to accept or reject a shift trade offer!

If you're unable to work one of your shifts, you can trade (swap) or release the shift with one of your coworkers based on the skill(s).

After publishing an open shift, employee(s) who are eligible to work that shift will be notified and can request to pick up an open shift.

Acknowledge future shifts you are scheduled on to let your manager know you are able/unable to take that shift.

Work Units are permission based. Learn how to submit them, here.

Find answers and get help from Intercom Support and Community Experts

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