Humanity

Yasir Ehsan

Syed Rabeel Hassan

Find solutions to your issues faced while using Humanity and have answers to frequently asked questions!

FAQ's & Troubleshooting Guides

Access Restriction for users with Jailbroken/Rooted Devices

Important Update for Humanity Mobile App Users with Jailbroken/Rooted Devices

Forgot your password? Not to worry, we have got you covered!

Forgot Your Password? Reset it!

Having "Email address already in use" error, learn how to reset it.

Email address already in use, how do I reset it?

Getting "Email is already active" error, learn how to resolve it!

My new job can’t activate my account it says that my email is already active, what do I do?

Having session expired issue? Not to worry, Humanity got you covered!

My app won’t let me log in even after I changed my password. It says my session expired and that I need to re-login. What do I do?

Learn how to customize receiving of notifications from Humanity according to your preferences.

How can I control which notifications I receive?

Being a manager you can turn off notifications for your staff if you want them to receive notifications through specific mediums.

How can I turn off notifications for my staff?

Being a manager you can make sure to enable/disable push notifications for your staff as per your preferences!

For my company, how do I check if push notifications are enabled?

Learn the procedure to cancel your humanity account!

How do I cancel my Humanity Account?

If the current admin is no longer employed; learn how to take over or transfer the ownership.

Our account admin is no longer with our business and I need to take over ownership. What do I do?

If you are leaving the company and want to transfer the ownership to another manager, learn how to do so!

I am the account admin, How do I transfer account ownership to another manager?

Set your password with Humanity according to our given requirements!

What is the password requirement in Humanity?

Set your username with Humanity according to our given requirements!

What is the username requirement in Humanity?

Add as many employees and grow with Humanity!

Are there any limits to the number of employees I can have?

Learn the number of languages Humanity has and how to change it to yours!

Does Humanity exist in other languages and how to change it?

Any charges for SMS notifications?  Learn how to manage SMS notification!

Are there charges for using the SMS notification service?

Learn the difference between group and non-group billing for group accounts platform!

What is the difference between Group and Non-Group Billing?

Try our sms test are page if SMS service does not work or isn't supported for your country carrier.

What if SMS doesn't work or isn't supported for my country carrier?

Copy schedule from another timeline into the current timeline!

How do I copy a schedule?

Resolve your problem if you have copied the schedule in the incorrect timeline!

I have copied the schedule in the incorrect timeline, what do I do?

Learn what can & cannot be extended in a recurring shift!

How to extend a defined recurring shift?

Use Old Shift Creation method if you do not want to view the shift templates!

How do I remove Shift Templates?

Not able to view shifts available or shift trade/release widget, get to know the reason behind it!

Why does 'Shifts Available' or 'shift trade/release' widgets do not appear on dashboard?

How do I cancel my requested open shifts?

Want to restore shift(s) which you have accidentally deleted? Humanity has got you covered!

I accidentally deleted some shifts, how do I restore them back?

Learn to change the start day of your schedule!

I want the start day to be 'Tuesday' for my schedule, How do I change it?

Setup your primary location so that you can view your schedule for that location only!

How do I set up my primary location?

Learn how to cancel an employees vacation request once already approved by the management!

How do I cancel an employee's vacation request once already approved?

Block leave requests for certain dates for which you want time off requests to be blocked.

How do I block a day for employees so that they cannot request leave?

Under 'Shift Available' notification, you will be able to pick up an open shift created by the management!

I have some shifts available to pick up, where can I see them?

Learn how to view your schedule and shift details once your management has published the schedule!

How to view my schedule and shift details?

How to view unpublished shifts?

Restrict your employees to not clock in via mobile!

How to restrict employees to not clock in via mobile?

How can I see number of shifts I have worked?

Approve all timesheets of your staff at once!

How do I approve all timesheets at once?

Not able to view your employee's timesheet although he has clocked in & out? Follow the steps in this article and resolve your issue!

I am not able to view the timesheets for an employee although he has clocked in and out for the shift, how do I see?

GPS is not calculating distances, fix it and get correct distance calculation while clocking in!

GPS is not calculating distances, how do I fix this?

Does your map shows you far away from your current location while clocking in? Let's resolve it!

When I am clocking in, it doesn't show the current location, I'm on it, but map is showing far away, what do I do?

Add missed clock in if you are not able to do it and getting overlapping time error where as there is no overlap.

I'm trying to add missed clock in, it keeps telling me I cannot add overlapping time clocks, What do I do?

Get to know the reason why the calculation differ of GPS when clocking from PC and Mobile!

Why is the calculation different of GPS data when clocking from PC and Mobile?

Is there a way to clock in without being logged into the website?

Assign permissions to your staff under account type according to your business which will determine what users can see & access in humanity.

How to assign permissions to your staff in Humanity?

Give more access to your staff under scheduler permission level for managing the assigned positions by the manager(s).

How to assign your staff scheduler permission for specific positions?

When any of your employees have left the company you can disable the employee.

How do I enable or disable my staff without deleting their data from Humanity?

Learn to delete a former manager in Humanity!

How do I delete a former manager?

If any of your staff have left the company and you want to delete everything about him/her from the application, you can delete the staff.

How do I delete my staff member?

View your approved/unapproved worked hours for the shifts they have worked for!

How can I view my approved worked hours?

Learn how to update your profile picture in Humanity!

How do I update my profile picture in Humanity?

Learn how to remove your profile picture in Humanity!

How do I remove my profile picture in Humanity?

How do I remove my staff members?

I deleted a location by mistake and now I don't have the schedule, learn how to restore the schedule back!

I deleted a location by mistake and now I don't have the schedule, what should I do?

How to restore a position?

View your staff's paid time off details under 'Payroll Reports'.

I want to give a paid holiday to my staff for a specific day without importing calendar, how do I do that?

Not able to view location or position while creating the schedule, learn how to resolve it!

I am not able to view location or position under filter section, what do I do?

My staff is not receiving shift notifications, what do I do?

Learn what is Karma and how is it calculated under your profile!

What is Karma and how is it calculated?

What is the employee ID for?

Learn the purpose of the nickname's field!

What is the nickname field's purpose?

Edit specific staff members number for entitled leave days for vacation!

How do I edit specific staff members number of days they have available for vacation?

Check your staff's entitled and remaining leave days!

Is there a way to see leave balance for your staff?

Learn how to view leave requests from staff for a specific location!

How do I view leave requests for a specific location?

Learn how to find out who approved or rejected a leave request for an employee along with the date they did it.

How do I find out who put in a leave request for an employee?

There is no direct way to edit your staff's approved leave request, however, this workaround might benefit you!

How do I edit my staff's approved leave request?

Learn the workaround to approve one day leave from the multiple off days requested!

How to approve one day leave from the multiple off days requested?

Not allowed to request leave for a certain leave type, connect with your management and they would be able to

I am trying to request a leave but it says you are not allowed to request leave for this leave type, what do I do?

Add images to the training topics that you have added under the 'Training' module.

How do I create a link for an Image which is on my desktop under 'Training' module?

Want to view the deactivated or deleted staff members under any Reports? Not to worry, we have got it covered!

How do I view deactivated or deleted staff members in reports?

Trying to apply for a leave but it shows no leave type? Don't worry and connect with your managers!

Trying to apply for leave but it shows no leave type. What should I do?

Learn how to deduct breaks under Reports module!

How to deduct breaks in reports under Reports module?

Learn how to deduct breaks in payroll reports under Payroll module!

How to deduct breaks in payroll reports under Payroll module?

Export payroll reports within Humanity by selecting your desired payroll provider according to your business requirement!

How do I export payroll reports within Humanity?

Humanity's payroll reporting integrates with the majority of leading payroll software and services.

How can we integrate payroll software like ADP, QB with Humanity?

I want to view paid time off details of my staff under 'Payroll Reports', how do I do that?

Restrict employees from checking 'ALL' staff members schedule!

How to restrict employees to view co-worker's schedules?

Learn how to find the entry if you are not able to see it under 'Event Log'!

How can I see activity recorded in Event Log? I am unable to find the entry when I look up!

Learn the meaning of allow child edit and force child settings the under settings module.

What does "Allow child edit & Force Child Settings" means?

Use the 'Fast Assignment' feature to quickly assign staff to your training topics visible in one convenient place.

Can you bulk assign training topic to all staff members at once?

Add new employees to a training topic without loosing the scores for all the other employees.

How do I add new employees to a training topic without losing the scores for all the other employees?

Employees not able to view your attached file under assigned training topics? Follow the steps in this article and learn how to resolve it!

I have attached a file to the training topic and assigned it to the staff but on employee end file is not showing, what to do?

My signature is not working when I am signing the training, resolve the issue by following the steps in this tutorial!

Why is my signature not working when I sign the training?

Frequently Asked Questions

If you’re having trouble logging into your Humanity account, follow the steps in this article to troubleshoot & get back into your account!

I Can't Log In

Your staff not able to view potential candidates to trade or release the shift? Follow the steps in this article to resolve the issue!

Troubleshoot "Not Able to View Co-workers to Trade or Release the Shift"

Not receiving notifications? Follow the steps in this article to resolve this issue!

Troubleshoot "Not Receiving Notifications"

IP address is incorrect, follow the steps in this article to resolve the issue!

Troubleshoot "IP Address Incorrect"

Not able to set password or username? Follow the steps in this article to resolve the issue!

Troubleshoot "Not Able to Set Password or Username"

Not able to upload a file under training module? Follow the steps in this article to resolve the issue!

Troubleshoot "Not Uploading File under Training"

Clocking in from the correct location however "Incorrect GPS is shown", follow the steps in this article to resolve the issue!

Troubleshoot "Incorrect GPS is shown when Clocking In"

Not able to add wage or access budget?  Follow the steps in this article to troubleshoot and resolve the issue!

Troubleshoot "Not Able to Add Wage or Access Budget"

Payroll added but not showing, follow the steps in this article to troubleshoot and resolve the issue!

Troubleshoot "Payroll Added but Not Showing"

Schedule sync not working? Follow the steps in this article to troubleshoot and resolve the issue!

Troubleshoot "Schedule Sync Not Working"

Geo-fencing (GPS) not working? Follow the steps in this article to troubleshoot and resolve the issue!

Troubleshoot "Geo-fencing (GPS) Not Working"

Not able to change the password even if the email is registered? Follow the steps in this article to troubleshoot and resolve the issue!

Troubleshoot "Not Able to Change the Password"

Not able to view 'request leave' or 'send new message' tab? Follow the steps in this article to troubleshoot and resolve the issue!

Troubleshoot "Not Able to View 'Request Leave' or 'Send New Message' tab"

Not using time clock module and still  viewing clocked in time for your staff? Follow the steps in this article to resolve the issue!

Troubleshoot "Not Using Time Clock Module But Still Able to View Clock In Time"

Limit is set on maximum number of staff to book leaves at once but still not working? Follow the steps in this article to resolve them!

Troubleshoot "Number of Staff Allowed to be Booked At Once Not Working"

Time Sheets not getting auto-approved even after setting auto-approval rules? Follow the steps in this article to resolve them!

Troubleshoot "Time Sheets Not Being Auto-Approved"

Not able to create a shift or the application is not saving the shift? Follow the steps in this article to troubleshoot & resolve the issue.

Troubleshoot "Not Able to Create a Shift or Shift Not Getting Saved"

If your staff is not able to clock in/out and getting location error, follow the steps in this article to resolve the issue!

Troubleshoot "Not Able to Clock In/Out -Location Error"

If you have set up time clock locations but your staff is still able to clock in, follow the steps in this article to resolve the issue!

Troubleshoot "Time Clock Location is Set Up but Employees Are Still Able to Clock In From Mobile"

Have set up time clock terminals but your staff is getting invalid terminal error? Follow the steps in this article to resolve the issue!

Troubleshoot "Invalid Terminal Error"

If your staff is not able to view leave schedule filter under schedule, follow the steps in this article to resolve the issue!

Troubleshoot "Not Able to View Leave Schedule Filter under Schedule"

If your staff is not able to view clock in tab for clocking in/out, follow the steps in this article to resolve the issue!