FAQ's & Troubleshooting Guides

Forgot Your Password? Reset it!

Forgot your password? Not to worry, we have got you covered!

Written by Keith Perez
Updated over a week ago

Email address already in use, how do I reset it?

Having "Email address already in use" error, learn how to reset it.

Written by Keith Perez
Updated over a week ago

My new job can’t activate my account it says that my email is already active, what do I do?

Getting "Email is already active" error, learn how to resolve it!

Written by Keith Perez
Updated over a week ago

My app won’t let me login even after I changed my password. It says my session expired and that I need to re-login. What do I do?

Having session expired issue? Not to worry, Humanity got you covered!

Written by Keith Perez
Updated over a week ago

How can I control which notifications I receive?

Learn how to customize receiving of notifications from Humanity according to your preferences.

Written by Keith Perez
Updated over a week ago

How can I turn off notifications for my staff?

Being a manager you can turn off notifications for your staff if you want them to receive notifications through specific mediums.

Written by Keith Perez
Updated over a week ago

For my company, how do I check if push notifications are enabled?

Being a manager you can make sure to enable/disable push notifications for your staff as per your preferences!

Written by Keith Perez
Updated over a week ago

How do I cancel my Humanity Account?

Learn the procedure to cancel your humanity account!

Written by Keith Perez
Updated over a week ago

Our account admin is no longer with our business and I need to take over ownership. What do I do?

If the current admin is no longer employed; learn how to take over or transfer the ownership.

Written by Keith Perez
Updated over a week ago

I am the account admin, How do I transfer account ownership to another manager?

If you are leaving the company and want to transfer the ownership to another manager, learn how to do so!

Written by Keith Perez
Updated over a week ago

What is the password requirement in Humanity?

Set your password with Humanity according to our given requirements!

Written by Keith Perez
Updated over a week ago

What is the username requirement in Humanity?

Set your username with Humanity according to our given requirements!

Written by Keith Perez
Updated over a week ago

Are there any limits to the number of employees I can have?

Add as many employees and grow with Humanity!

Written by Keith Perez
Updated over a week ago

Does Humanity exist in other languages and how to change it?

Learn the number of languages Humanity has and how to change it to yours!

Written by Keith Perez
Updated over a week ago

Are there charges for using the SMS notification service?

Any charges for SMS notifications? Learn how to manage SMS notification!

Written by Keith Perez
Updated over a week ago

What is the difference between Group and Non-Group Billing?

Learn the difference between group and non-group billing for group accounts platform!

Written by Keith Perez
Updated over a week ago

What if SMS doesn't work or isn't supported for my country carrier?

Try our sms test are page if SMS service does not work or isn't supported for your country carrier.

Written by Keith Perez
Updated over a week ago

How do I copy a schedule?

Copy schedule from another timeline into the current timeline!

Written by Keith Perez
Updated over a week ago

I have copied the schedule in the incorrect timeline, what do I do?

Resolve your problem if you have copied the schedule in the incorrect timeline!

Written by Keith Perez
Updated over a week ago

How to extend a defined recurring shift?

Learn what can & cannot be extended in a recurring shift!

Written by Keith Perez
Updated over a week ago

How do I remove Shift Templates?

Use Old Shift Creation method if you do not want to view the shift templates!

Written by Keith Perez
Updated over a week ago

Why does 'Shifts Available' or 'shift trade/release' widgets does not appear on dashboard?

Not able to view shifts available or shift trade/release widget, get to know the reason behind it!

Written by Keith Perez
Updated over a week ago

How do I cancel my requested open shifts?

Delete your requested open shifts!

Written by Keith Perez
Updated over a week ago

I accidentally deleted some shifts, how do I restore them back?

Want to restore shift(s) which you have accidentally deleted? Humanity has got you covered!

Written by Keith Perez
Updated over a week ago

I want the start day to be 'Tuesday' for my schedule, How do I change it?

Learn to change the start day of your schedule!

Written by Keith Perez
Updated over a week ago

How do I setup my primary location so that I can view schedule for that location only when I open 'ShiftPlanning'?

Setup your primary location so that you can view your schedule for that location only!

Written by Keith Perez
Updated over a week ago

How do I cancel an employees vacation request once already approved?

Learn how to cancel an employees vacation request once already approved by the management!

Written by Keith Perez
Updated over a week ago

How do I block a day for employees so that they cannot request leave?

Block leave requests for certain dates for which you want time off requests to be blocked.

Written by Keith Perez
Updated over a week ago

I have some shifts available to pick up, where can I see them?

Under 'Shift Available' notification, you will be able to pick up an open shift created by the management!

Written by Keith Perez
Updated over a week ago

How to view my schedule and shift details?

Learn how to view your schedule and shift details once your management has published the schedule!

Written by Keith Perez
Updated over a week ago

How to view unpublished shifts?

View shifts that needs to be published.

Written by Keith Perez
Updated over a week ago

How to restrict employees to not clock in via mobile?

Restrict your employees to not clock in via mobile!

Written by Keith Perez
Updated over a week ago

How can I see number of shifts I have worked?

View number of shift you have worked!

Written by Keith Perez
Updated over a week ago

How do I approve all timesheets at once?

Approve all timesheets of your staff at once!

Written by Keith Perez
Updated over a week ago

I am not able to view the time sheets for an employee although he has clocked in and out for the shift, how do I see?

Not able to view your employee's timesheet although he has clocked in & out? Follow the steps in this article and resolve your issue!

Written by Keith Perez
Updated over a week ago

GPS is not calculating distances, how do I fix this?

GPS is not calculating distances, fix it and get correct distance calculation while clocking in!

Written by Keith Perez
Updated over a week ago

When I am clocking in, it doesn't show the current location, I'm on it, but map is showing far away, what do I do?

Does your map shows you far away from your current location while clocking in? Let's resolve it!

Written by Keith Perez
Updated over a week ago

I'm trying to add missed clock in, it keeps telling me I cannot add overlapping time clocks, What do I do?

Add missed clock in if you are not able to do it and getting overlapping time error where as there is no overlap.

Written by Keith Perez
Updated over a week ago

Why is the calculation different of GPS data when clocking from PC and Mobile?

Get to know the reason why the calculation differ of GPS when clocking from PC and Mobile!

Written by Keith Perez
Updated over a week ago

Is there a way to clock in without being logged into the website?

Log in Humanity without it's website!

Written by Keith Perez
Updated over a week ago

How to assign permissions to your staff in Humanity?

Assign permissions to your staff under account type according to your business which will determine what users can see & access in humanity.

Written by Anna Garcia
Updated yesterday

How to assign your staff scheduler permission for specific positions?

Give more access to your staff under scheduler permission level for managing the assigned positions by the manager(s).

Written by Anna Garcia
Updated yesterday

How do I enable or disable my staff without deleting their data from Humanity?

When any of your employees have left the company you can disable the employee.

Written by Anna Garcia
Updated yesterday

How do I delete a former manager?

Learn to delete a former manager in Humanity!

Written by Keith Perez
Updated over a week ago

How do I delete my staff member?

If any of your staff have left the company and you want to delete everything about him/her from the application, you can delete the staff.

Written by Anna Garcia
Updated yesterday

How can I view my approved worked hours?

View your approved/unapproved worked hours for the shifts they have worked for!

Written by Keith Perez
Updated over a week ago

How do I update my profile picture in Humanity?

Learn how to update your profile picture in Humanity!

Written by Keith Perez
Updated over a week ago

How do I remove my profile picture in Humanity?

Learn how to remove your profile picture in Humanity!

Written by Keith Perez
Updated over a week ago

How do I remove my staff members?

Remove your staff members from Humanity!

Written by Anna Garcia
Updated yesterday

I deleted a location by mistake and now I don't have the schedule, what should I do?

I deleted a location by mistake and now I don't have the schedule, learn how to restore the schedule back!

Written by Keith Perez
Updated over a week ago

How to restore a position?

Restore a position once deleted!

Written by Keith Perez
Updated over a week ago

I want to give a paid holiday to my staff for a specific day without importing calendar, how do I do that?

View your staff's paid time off details under 'Payroll Reports'.

Written by Keith Perez
Updated over a week ago

I am not able to view location or position under filter section, what do I do?

Not able to view location or position while creating the schedule, learn how to resolve it!

Written by Keith Perez
Updated over a week ago

My staff is not receiving shift notifications, what do I do?

My staff is not receiving shift notifications, what do I do?

Written by Keith Perez
Updated over a week ago

How to submit your availability?

Set your availability or unavailability for a standard work week.

Written by Keith Perez
Updated over a week ago

I am editing my availability, why is it not changing?

Editing your availability but it is not updating the availability? Learn why is not updating it!

Written by Keith Perez
Updated over a week ago

What is Karma and how is it calculated?

Learn what is Karma and how is it calculated under your profile!

Written by Keith Perez
Updated over a week ago

What is the employee ID for?

Usage of Employee ID's under profile.

Written by Keith Perez
Updated over a week ago

What is the nickname field's purpose?

Learn the purpose of the nickname's field!

Written by Keith Perez
Updated over a week ago

How do I edit specific staff members number of days they have available for vacation?

Edit specific staff members number for entitled leave days for vacation!

Written by Keith Perez
Updated over a week ago

Is there a way to see leave balance for your staff?

Check your staff's entitled and remaining leave days!

Written by Keith Perez
Updated over a week ago

How do I view leave requests for a specific location?

Learn how to view leave requests from staff for a specific location!

Written by Keith Perez
Updated over a week ago

How do I find out who put in a leave request for an employee?

Learn how to find out who approved or rejected a leave request for an employee along with the date they did it.

Written by Keith Perez
Updated over a week ago

How do I edit my staff's approved leave request?

There is no direct way to edit your staff's approved leave request, however, this workaround might benefit you!

Written by Keith Perez
Updated over a week ago

How to approve one day leave from the multiple off days requested?

Learn the workaround to approve one day leave from the multiple off days requested!

Written by Keith Perez
Updated over a week ago

I am trying to request a leave but it says you are not allowed to request leave for this leave type, what do I do?

Not allowed to request leave for a certain leave type, connect with your management and they would be able to

Written by Keith Perez
Updated over a week ago

How do I create a link for an Image which is on my desktop under 'Training' module?

Add images to the training topics that you have added under the 'Training' module.

Written by Keith Perez
Updated over a week ago

How do I view deactivated or deleted staff members in reports?

Want to view the deactivated or deleted staff members under any Reports? Not to worry, we have got it covered!

Written by Keith Perez
Updated over a week ago

Trying to apply for a leave but it shows no leave type. What should I do?

Trying to apply for a leave but it shows no leave type? Don't worry and connect with your managers!

Written by Keith Perez
Updated over a week ago

How to deduct breaks in reports under Reports module?

Learn how to deduct breaks under Reports module!

Written by Keith Perez
Updated over a week ago

How to deduct breaks in payroll reports under Payroll module?

Learn how to deduct breaks in payroll reports under Payroll module!

Written by Keith Perez
Updated over a week ago

How do I export payroll reports within Humanity?

Export payroll reports within Humanity by selecting your desired payroll provider according to your business requirement!

Written by Keith Perez
Updated over a week ago

How can we integrate payroll software like ADP, QB with Humanity?

Humanity's payroll reporting integrates with the majority of leading payroll software and services.

Written by Keith Perez
Updated over a week ago

I want to view paid time off details of my staff under 'Payroll Reports', how do I do that?

View your staff's paid time off details under 'Payroll Reports'.

Written by Keith Perez
Updated over a week ago

How to restrict employees to view co-workers schedules?

Restrict employees from checking 'ALL' staff members schedule!

Written by Keith Perez
Updated over a week ago

How can I see activity recorded in Event Log? I am unable to find the entry when I lookup!

Learn how to find the entry if you are not able to see it under 'Event Log'!

Written by Keith Perez
Updated over a week ago

What does "Allow child edit & Force Child Settings" means?

Learn the meaning of allow child edit and force child settings the under settings module.

Written by Keith Perez
Updated over a week ago

Can you bulk assign training topic to all staff members at once?

Use the 'Fast Assignment' feature to quickly assign staff to your training topics visible in one convenient place.

Written by Keith Perez
Updated over a week ago

How do I add new employees to a training topic without loosing the scores for all the other employees?

Add new employees to a training topic without loosing the scores for all the other employees.

Written by Keith Perez
Updated over a week ago

I have attached a file to the training topic and assigned it to the staff but on employee end file is not showing, what to do?

Employees not able to view your attached file under assigned training topics? Follow the steps in this article and learn how to resolve it!

Written by Keith Perez
Updated over a week ago

Why is my signature not working when I sign the training?

My signature is not working when I am signing the training, resolve the issue by following the steps in this tutorial!

Written by Keith Perez
Updated over a week ago

I Can't Log In

If you’re having trouble logging into your Humanity account, follow the steps in this article to troubleshoot & get back into your account!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to View Co-workers to Trade or Release the Shift"

Your staff not able to view potential candidates to trade or release the shift? Follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Receiving Notifications"

Not receiving notifications? Follow the steps in this article to resolve this issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "IP Address Incorrect"

IP address is incorrect, follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to Set Password or Username"

Not able to set password or username? Follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Uploading File under Training"

Not able to upload a file under training module? Follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Incorrect GPS is shown when Clocking In"

Clocking in from the correct location however "Incorrect GPS is shown", follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to Add Wage or Access Budget"

Not able to add wage or access budget? Follow the steps in this article to troubleshoot and resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Payroll Added but Not Showing"

Payroll added but not showing, follow the steps in this article to troubleshoot and resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Availability Not Getting Updated or Changed"

Availability not getting updated or changed? Follow the steps in this article to troubleshoot and resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Schedule Sync Not Working"

Schedule sync not working? Follow the steps in this article to troubleshoot and resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Geo-fencing (GPS) Not Working"

Geo-fencing (GPS) not working? Follow the steps in this article to troubleshoot and resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to Change the Password"

Not able to change the password even if the email is registered? Follow the steps in this article to troubleshoot and resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to View 'Request Leave' or 'Send New Message' tab"

Not able to view 'request leave' or 'send new message' tab? Follow the steps in this article to troubleshoot and resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Using Time Clock Module But Still Able to View Clock In Time"

Not using time clock module and still viewing clocked in time for your staff? Follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to Create a Shift or Shift Not Getting Saved"

Not able to create a shift or the application is not saving the shift? Follow the steps in this article to troubleshoot & resolve the issue.

Written by Keith Perez
Updated over a week ago

Troubleshoot "Number of Staff Allowed to be Booked At Once Not Working"

Limit is set on maximum number of staff to book leaves at once but still not working? Follow the steps in this article to resolve them!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Time Sheets Not Being Auto-Approved"

Time Sheets not getting auto-approved even after setting auto-approval rules? Follow the steps in this article to resolve them!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to Clock In/Out -Location Error"

If your staff is not able to clock in/out and getting location error, follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Time Clock Location is Set Up but Employees Are Still Able to Clock In From Mobile"

If you have set up time clock locations but your staff is still able to clock in, follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Invalid Terminal Error"

Have set up time clock terminals but your staff is getting invalid terminal error? Follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to View Leave Schedule Filter under Schedule"

If your staff is not able to view leave schedule filter under schedule, follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to View Clock In Tab"

If your staff is not able to view clock in tab for clocking in/out, follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to Edit Time Sheets"

Not able to edit your staff's time sheets? Follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Unable to Select Multiple Schedule Filters at Once"

Not able to select multiple schedule filters at once while creating the schedule? Follow steps in this article to resolve them!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to View or Pick Open Shifts"

Your staff not able to view open shifts? Follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Drag & Drop Option Not Working"

Facing issue with drag and drop option to copy or move the schedule? Follow steps in this article to resolve them!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Schedule Getting Opened in Previous Timeline"

Facing issue with schedule timeline, Is your schedule getting opened in the previous timeline? Follow steps in this article to resolve them!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Manager or Supervisor Not Receiving Email/SMS Notification for Shift Trade or Release Requests"

Not able to receive email/sms notification for employees shift trade requests? Follow the steps in this article to resolve them!

Written by Keith Perez
Updated over a week ago

Troubleshoot "Not Able to View Shift Drop Widget"

Not able to view shift drop widget? Follow the steps in this article to resolve the issue!

Written by Keith Perez
Updated over a week ago