FAQ's & Troubleshooting

Find solutions to your issues faced while using Humanity and have answers to frequently asked questions!

Eva Rogers avatar
102 articles in this collection
Written by Eva Rogers

Troubleshoot "Not Receiving Notifications"

Not receiving notifications? Follow the steps in this article to resolve this issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "IP Address Incorrect"

IP address is incorrect, follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Set Password or Username"

Not able to set password or username? Follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Uploading File under Training"

Not able to upload a file under training module? Follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Incorrect GPS is shown when Clocking In"

Clocking in from the correct location however "Incorrect GPS is shown", follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Add Wage or Access Budget"

Not able to add wage or access budget? Follow the steps in this article to troubleshoot and resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Payroll Added but Not Showing"

Payroll added but not showing, follow the steps in this article to troubleshoot and resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Availability Not Getting Updated or Changed"

Availability not getting updated or changed? Follow the steps in this article to troubleshoot and resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Schedule Sync Not Working"

Schedule sync not working? Follow the steps in this article to troubleshoot and resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Geo-fencing (GPS) Not Working"

Geo-fencing (GPS) not working? Follow the steps in this article to troubleshoot and resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Change the Password"

Not able to change the password even if the email is registered? Follow the steps in this article to troubleshoot and resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View 'Request Leave' or 'Send New Message' tab"

Not able to view 'request leave' or 'send new message' tab? Follow the steps in this article to troubleshoot and resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Using Time Clock Module But Still Able to View Clock In Time"

Not using time clock module and still viewing clocked in time for your staff? Follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Create a Shift or Shift Not Getting Saved"

Not able to create a shift or the application is not saving the shift? Follow the steps in this article to troubleshoot & resolve the issue.
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Number of Staff Allowed to be Booked At Once Not Working"

Limit is set on maximum number of staff to book leaves at once but still not working? Follow the steps in this article to resolve them!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Time Sheets Not Being Auto-Approved"

Time Sheets not getting auto-approved even after setting auto-approval rules? Follow the steps in this article to resolve them!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Clock In/Out -Location Error"

If your staff is not able to clock in/out and getting location error, follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Time Clock Location is Set Up but Employees Are Still Able to Clock In From Mobile"

If you have set up time clock locations but your staff is still able to clock in, follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Invalid Terminal Error"

Have set up time clock terminals but your staff is getting invalid terminal error? Follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View Leave Schedule Filter under Schedule"

If your staff is not able to view leave schedule filter under schedule, follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View Clock In Tab"

If your staff is not able to view clock in tab for clocking in/out, follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Edit Time Sheets"

Not able to edit your staff's time sheets? Follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Unable to Select Multiple Schedule Filters at Once"

Not able to select multiple schedule filters at once while creating the schedule? Follow steps in this article to resolve them!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View or Pick Open Shifts"

Your staff not able to view open shifts? Follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View Co-workers to Trade or Release the Shift"

Your staff not able to view potential candidates to trade or release the shift? Follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Drag & Drop Option Not Working"

Facing issue with drag and drop option to copy or move the schedule? Follow steps in this article to resolve them!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Manager or Supervisor Not Receiving Email/SMS Notification for Shift Trade or Release Requests"

Not able to receive email/sms notification for employees shift trade requests? Follow the steps in this article to resolve them!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Schedule Getting Opened in Previous Timeline"

Facing issue with schedule timeline, Is your schedule getting opened in the previous timeline? Follow steps in this article to resolve them!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View Shift Drop Widget"

Not able to view shift drop widget? Follow the steps in this article to resolve the issue!
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago
FAQ for ShiftPlanning

How to view my schedule?

See only your shifts using "My Schedule Filter"
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I synchronize my Humanity schedule with my Google Calendar?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How can I tell if my staff has viewed their schedule?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I make an employee schedule available online?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I delete schedules?

Delete schedules from within the Publish button
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I view everyone's shifts?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I copy a schedule?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Support

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Where's the Publish button?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I confirm shifts worked?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I to turn off Shift Approvals?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I hide some part of the calender?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I schedule staff?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Does Humanity exist in other languages?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How much does Humanity cost?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

What do employees see?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I enable JavaScript in my browser?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How difficult is it for managers in fast food outlets?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

What do I do when I have received a recurring billing from PayPal?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I cancel an employees vacation request once already approved?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Creating a .csv File

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago
FAQ for Staff

How to reset an Email already in use

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How to submit your availability?

Set your availability or unavailability for a standard work week
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I set my weekly availability?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I get my availability approved by management?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How are active employees determined for billing purposes?

Check how Humanity calculates your bill
Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Are there any limits to the number of employees I can have?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How to Reset Password

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How to restore a position?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How to hide a position?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

What if SMS doesn't work or isn't supported for my country carrier?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Are there charges for using the SMS notification service?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

SMS doesn't work or isn't supported for my country/carrier

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I add a bunch of staff members into my account?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I update my profile picture?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How can I remove staff members?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

What is the nickname field's purpose?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How is Karma calculated?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Change Account Admin

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

What is the employee ID for?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I delete positions?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How to update company's name & address

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

Why am I not receiving SMS text notifications?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I get my phone to receive a text message?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago

How do I see and change my username?

Eva Rogers avatar
Written by Eva Rogers
Updated over a week ago