FAQ's & Troubleshooting

Find solutions to your issues faced while using Humanity and have answers to frequently asked questions!

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69 articles in this collection
Written by Eva Rogers
Frequently Asked Questions

Forgot Your Password? Reset it!

Forgot your password? Not to worry, we have got you covered!
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Written by Eva Rogers
Updated this week

I Can't Log In

If you’re having trouble logging into your Humanity account, follow the steps in this article to troubleshoot & get back into your account!
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Written by Eva Rogers
Updated this week

How can I control which notifications I receive?

Learn how to customize receiving of notifications from Humanity according to your preferences.
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Written by Eva Rogers
Updated this week

How can I turn off notifications for my staff?

Being a manager you can turn off notifications for your staff if you want them to receive notifications through specific mediums.
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Written by Eva Rogers
Updated this week

For my company, how do I check if push notifications are enabled?

Being a manager you can make sure to enable/disable push notifications for your staff as per your preferences!
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Written by Eva Rogers
Updated over a week ago

How do I copy a schedule?

Copy schedule from another timeline into the current timeline!
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Written by Eva Rogers
Updated over a week ago

How do I cancel my Humanity Account?

Learn the procedure to cancel your humanity account!
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Written by Eva Rogers
Updated this week

Our account admin is no longer with our business and I need to take over ownership. What do I do?

If the current admin is no longer employed; learn how to take over or transfer the ownership.
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Written by Eva Rogers
Updated this week

I am the account admin, How do I transfer account ownership to another manager?

If you are leaving the company and want to transfer the ownership to another manager, learn how to do so!
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Written by Eva Rogers
Updated this week

How to view my schedule and shift details?

Learn how to view your schedule and shift details once your management has published the schedule!
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Written by Eva Rogers
Updated this week
Troubleshoot

Troubleshoot "Not Able to View Co-workers to Trade or Release the Shift"

Your staff not able to view potential candidates to trade or release the shift? Follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Receiving Notifications"

Not receiving notifications? Follow the steps in this article to resolve this issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "IP Address Incorrect"

IP address is incorrect, follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Set Password or Username"

Not able to set password or username? Follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Uploading File under Training"

Not able to upload a file under training module? Follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Incorrect GPS is shown when Clocking In"

Clocking in from the correct location however "Incorrect GPS is shown", follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated this week

Troubleshoot "Not Able to Add Wage or Access Budget"

Not able to add wage or access budget? Follow the steps in this article to troubleshoot and resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Payroll Added but Not Showing"

Payroll added but not showing, follow the steps in this article to troubleshoot and resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Availability Not Getting Updated or Changed"

Availability not getting updated or changed? Follow the steps in this article to troubleshoot and resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Schedule Sync Not Working"

Schedule sync not working? Follow the steps in this article to troubleshoot and resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Geo-fencing (GPS) Not Working"

Geo-fencing (GPS) not working? Follow the steps in this article to troubleshoot and resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Change the Password"

Not able to change the password even if the email is registered? Follow the steps in this article to troubleshoot and resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View 'Request Leave' or 'Send New Message' tab"

Not able to view 'request leave' or 'send new message' tab? Follow the steps in this article to troubleshoot and resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Using Time Clock Module But Still Able to View Clock In Time"

Not using time clock module and still viewing clocked in time for your staff? Follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Create a Shift or Shift Not Getting Saved"

Not able to create a shift or the application is not saving the shift? Follow the steps in this article to troubleshoot & resolve the issue.
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Number of Staff Allowed to be Booked At Once Not Working"

Limit is set on maximum number of staff to book leaves at once but still not working? Follow the steps in this article to resolve them!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Time Sheets Not Being Auto-Approved"

Time Sheets not getting auto-approved even after setting auto-approval rules? Follow the steps in this article to resolve them!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Clock In/Out -Location Error"

If your staff is not able to clock in/out and getting location error, follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Time Clock Location is Set Up but Employees Are Still Able to Clock In From Mobile"

If you have set up time clock locations but your staff is still able to clock in, follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Invalid Terminal Error"

Have set up time clock terminals but your staff is getting invalid terminal error? Follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View Leave Schedule Filter under Schedule"

If your staff is not able to view leave schedule filter under schedule, follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View Clock In Tab"

If your staff is not able to view clock in tab for clocking in/out, follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to Edit Time Sheets"

Not able to edit your staff's time sheets? Follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Unable to Select Multiple Schedule Filters at Once"

Not able to select multiple schedule filters at once while creating the schedule? Follow steps in this article to resolve them!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View or Pick Open Shifts"

Your staff not able to view open shifts? Follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Drag & Drop Option Not Working"

Facing issue with drag and drop option to copy or move the schedule? Follow steps in this article to resolve them!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Schedule Getting Opened in Previous Timeline"

Facing issue with schedule timeline, Is your schedule getting opened in the previous timeline? Follow steps in this article to resolve them!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Manager or Supervisor Not Receiving Email/SMS Notification for Shift Trade or Release Requests"

Not able to receive email/sms notification for employees shift trade requests? Follow the steps in this article to resolve them!
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Written by Eva Rogers
Updated over a week ago

Troubleshoot "Not Able to View Shift Drop Widget"

Not able to view shift drop widget? Follow the steps in this article to resolve the issue!
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Written by Eva Rogers
Updated over a week ago
FAQ for Staff

How to reset an Email already in use

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Written by Eva Rogers
Updated over a week ago

How to submit your availability?

Set your availability or unavailability for a standard work week
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Written by Eva Rogers
Updated over a week ago

How are active employees determined for billing purposes?

Check how Humanity calculates your bill
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Written by Eva Rogers
Updated over a week ago

Are there any limits to the number of employees I can have?

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Written by Eva Rogers
Updated over a week ago

How to Reset Password

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Written by Eva Rogers
Updated over a week ago

How to restore a position?

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Written by Eva Rogers
Updated over a week ago

How to hide a position?

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Written by Eva Rogers
Updated over a week ago

What if SMS doesn't work or isn't supported for my country carrier?

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Written by Eva Rogers
Updated over a week ago

Are there charges for using the SMS notification service?

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Written by Eva Rogers
Updated over a week ago

SMS doesn't work or isn't supported for my country/carrier

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Written by Eva Rogers
Updated over a week ago

How do I update my profile picture?

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Written by Eva Rogers
Updated over a week ago

How can I remove staff members?

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Written by Eva Rogers
Updated over a week ago

What is the nickname field's purpose?

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Written by Eva Rogers
Updated over a week ago

How is Karma calculated?

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Written by Eva Rogers
Updated over a week ago

Change Account Admin

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Written by Eva Rogers
Updated over a week ago

What is the employee ID for?

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Written by Eva Rogers
Updated over a week ago

Why am I not receiving SMS text notifications?

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Written by Eva Rogers
Updated over a week ago

How do I get my phone to receive a text message?

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Written by Eva Rogers
Updated over a week ago

How do I see and change my username?

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Written by Eva Rogers
Updated over a week ago