Entering Offline mode would be available only when there is no internet connection and users are trying to access the app or internet connection dropped while they were using the app.
Access from your: Android device
Applies to: Admin/Managers, Supervisors, Schedulers and Employees
Things to know before you begin:
This is a view-only mode. It means that no changes can be made while in Offline mode.
Data shown in Offline mode would be the data collected from the last time the user entered the app.
Offline mode will offer users info about their Upcoming shifts with Shift details & Staff list info so they are able to get the contact of the co-worker or superior in cases of no internet connection.
Entering, Overviewing features and Exiting the Offline Mode
Step 1: Once the Internet connection is lost, click on the "Switch to offline mode" text on the red background at the bottom of the screen in order to switch to the Offline mode, as shown in Image 1:
Step 2: In Offline mode, you can overview Upcoming shifts and Staff Information as shown in Image 2.
Note: When you click on any shift, you will get the details of that shift, as shown on Image 3. Shift items will contain shift date & time, position, shift location, shift title (if exists), indication for shift note (if exists), shift label indicating which shift is current, next or late.
Step 3: Tapping on “See more” displays preview all existing shifts on which you are scheduled in the next 7 days, as shown in Image 4.
Note: If there aren’t any upcoming shifts on which the user is scheduled in the next 7 days, the following message appears: “You don’t have any shifts scheduled over the next 7 days.”
Step 4: Tapping on "Staff " previews the co-workers & superiors with contact details (if they exist), as shown in Image 5.
Note 1: You can access contact details and perform quick actions like: call, send a text message or email to the selected user (if you have accessed contact details at least once while using the Humanity app in regular, online mode).
Note 2: Users with scheduling permissions can also access info about locations & positions they are managing in the additional tab, as shown in image 6.
Step 5: Once the connection is restored, your Android device will notify you about it with a text "Internet connection established" on the green background in the bottom of the screen, as shown in Image 7:
Note: You have an “Exit Offline mode” button at your disposal at the bottom of the screen at all times, so that it is convenient to exit offline whenever you want.
If you have any further queries, please don't hesitate to reach out to us at firstname.lastname@example.org.