With the upcoming release of the new version of the Humanity mobile app, users with jailbroken (iOS) or rooted (Android) devices will no longer have access to the Humanity mobile app on those devices. We’re taking this necessary step to secure a known vulnerability and ensure all Humanity customer data remains secure. We’re taking this necessary step to secure a known vulnerability and ensure all Humanity customer data remains secure.

The update with this security patch is planned for the first week of April 2021 (April 5, 2021 to April 9, 2021).

What Are Jailbroken/Rooted Devices

Jailbreaking and rooting are two different terms for essentially the same process. Jailbreaking is generally performed on Apple iOS devices, such as the iPhone or iPad, while rooting is generally performed on Android devices. These processes allow the device owner to gain full access to the operating system, bypassing restrictions put in place by the manufacturer. Therefore, jailbroken and rooted devices have a vulnerable operating system.

What You Need to Do If You Have a Jailbroken/ Rooted Device

Your Humanity account will remain active with all your information intact. Here is how you can access it:   

  • To use the mobile app, you will need a mobile device that hasn’t been jailbroken or rooted. Then download and install the app and log in with your existing credentials. 
  • To use the web app on your mobile device, copy this link to your browser and log in with your existing credentials 
  • The desktop app remains available on your computer, with no impact to accessibility.   

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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