Overview

Welcome to Humanity, the online scheduling platform that optimizes employee scheduling, time tracking, vacation management, and payroll.

Get started by activating your account from the welcome email you received. Log in from any browser to set up your account, enter your availability and view your schedule.

Once you’ve set up your profile, download the Humanity mobile app to trade shifts with other employees, message your supervisor, pick up open shifts, or view the schedule that has been created for you by management. For any additional information, best practices, and support, visit helpcenter.humanity.com or download the PDF here.

Step 1: Activate your Account

You’ll find an invitation to activate your Humanity account in your inbox. Be sure to click on the activation link and complete setting up your account. If you have not received this email, reach out to your manager or administrator.

If you have not received this email, reach out to your manager or administrator.

We recommend you write down your password. You’ll need this to log in to your account in the future, as well as to log in to the mobile app.

On the Dashboard, if you are seeing a notification to confirm your email address, you must do so to receive email notifications.

SMS Notifications

From Edit Details, select your mobile provider and enter your mobile phone number.

Then, visit the Dashboard to confirm your mobile number. Request a confirmation text!

Once you receive the code, enter it in the Dashboard and submit. You’ll see the message below:

Step 2: Download the Humanity App

Visit the appropriate store to download the Humanity Mobile App and log in with your username and password.

Humanity mobile App is available for Android and iOS, both of the operating systems.

Visit the Dashboard and review your upcoming shifts. You can clock in, send trade requests or message your manager, all from the Humanity App.

From the More tab, select Support and you can access live chat to reach the Humanity Support team. Ask quick questions or let them know if you’re experiencing any issues.

You can access all features from the Humanity web platform. You will not need a mobile device to use Humanity. However, the mobile app allows for on-the-go access.

Step 3: View your Schedule on ShiftPlanning

If you’ve been scheduled for work, you’ll be able to view all of your upcoming shifts under the ShiftPlanning tab. Humanity allows for you to inform your manager if you’re unable to work a shift you’ve been assigned, to trade your shifts with colleagues who hold the same position, and to pick up an open shift. If you’re unable to perform any of these tasks, the feature may have been disabled by your management.

Step 4: Set Your Availability

Let your employer know what hours you are available for work. Your weekly availability should reflect the hours you are available week after week. By default, you are set as available for all hours of the day.

Use the Future availability feature to let your employer know when that availability changes for a one-off occurrence. For example, if you’re generally unavailable to work on Tuesdays, but you’re able to work on a specific Tuesday, submit a future availability for that specific date.

In the same way, if you’re generally available to work on a Monday, but you’re unable to work on a specific one, use Future availability to let your employer know you are not available.

If you’re unable to edit your availability, this option has been restricted by your management. To make changes, please reach out to your manager.

Optional: Trade Shifts and Sign Up for Open Shifts

Visit the ShiftPlanning tab from the Humanity web platform, or from Humanity’s mobile app.

If you’re unable to work a shift you’re scheduled, select that shift and tap on Can’t Work. Trade your shift with a colleague by selecting one of their shifts you can work in their place. Depending on the settings, this may be approved once your colleague accepts the trade, or the trade may need approval from your manager.

If open shifts are enabled, you’ll be able to visit the Pick Up tab to sign up for shifts through ShiftPlanning on the mobile app or by logging in through the web browser, find the open shifts on your Dashboard.

Optional: Clock In and Out

There are multiple ways to clock in as an employee. You can clock in and out from the Humanity mobile app or after logging into your account on the web platform. Management may have set up terminals for you to clock in and out that may require you to log in with your Humanity username and password.

There are security measures that can be customized to prevent false clock-ins, such as:

  • GPS location: clocking in/out can take place only at specific locations;
  • Webcam capture: upon clocking in/out, a picture may be required;
  • Password: in order to clock in/out, you must enter your account password.

Some or all of the features may be enabled to protect your hours from being compromised by others.

Upon approval of your clock-ins/outs, they will be added to your timesheet. You can view all of your hours worked, what times you’ve clocked in and out, and the time taken for breaks on the Time Clock Module.

Optional: Request Time Off

Use the Leave feature to request time off, whether it is paid or unpaid. All of your pending and approved requests can be viewed here. You can also view how many vacation days or sick days you have remaining.

If you are unable to select a leave type, this means that your manager has not added the leave types for you. Please reach out to your manager or Humanity administrator to get these enabled.

Support

If you come across an issue or have any questions, you can chat with a live agent from your Humanity App or from the web platform. You can also get support by emailing us at support@humanity.com.



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