Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if you are having trouble logging into your Humanity account.

Overview

Access from your: Computer
Applies to:
Managers/Admin, Supervisor, Scheduler and Employee

If you’re having trouble logging into your Humanity account, follow the steps in this article to troubleshoot & get back into your account!

Things to know before you begin:

  1. You must have a manager/admin, supervisor and scheduler access privileges to perform troubleshooting steps in this article.
  2. If you have an employee level access, you’ll have to ask for help from your Manager when you get to those steps.

1. Possible Cause: Using the wrong password

   Solution: Reset your password, then try logging in again.

2. Possible Cause: Using the wrong email address or username

    Solutions:

    1. Ask your manager what email address is listed in your                     employee profile, then try logging in again.

    2. Contact Humanity support which is 24/7 available to get your          email address or username.

3. Possible Cause: Account is not activated by your management.

    Solution: Ask your managers to activate your account or                   send you an activation link so that you can activate your                  account yourself.

4. Possible Cause: Account is disabled by your management.

    Solution: Ask your manager(s) to enable your humanity account.

5. Possible Cause: Correct email address is not added in Humanity     by your management.

    Solution: Ask your manager(s) to add the email address, send          an activation email, and share the listed email address details          with you.

If you have any further queries, please don't hesitate to reach us at support@humanity.com. Happy Scheduling!

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