Troubleshoot "IP Address Incorrect"

IP address is incorrect, follow the steps in this article to resolve the issue!

Yasir Ehsan avatar
Written by Yasir Ehsan
Updated over a week ago


The objective of this tutorial is to help you understand how you can troubleshoot to resolve if the application is stating IP address is incorrect.


Access from your: Computer
Applies to: Managers/Admin

Not able to clock in, getting "IP address is incorrect", follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have manager/admin access privileges to perform troubleshooting steps in this article.

  2. If you have a supervisor, scheduler, or employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause: IP address is not static.

Solution: Have a static IP address. Also, if this suits your business requirement, add time clock location based on computer.

If you have any further queries, please don't hesitate to reach out to us at

Did this answer your question?