Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if the application is stating IP address is incorrect.

Overview

Access from your: Computer
Applies to:
Managers/Admin

Not able to clock in, getting "IP address is incorrect", follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin access privileges to perform troubleshooting steps in this article.
  2. If you have a supervisor, scheduler or an employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause: IP address is not static.

Solution: Have a static IP address. Also, if this suits your business requirement, add time clock location based on computer.

If you have any further queries, please don't hesitate to reach us at support@humanity.com. Happy Scheduling!

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