The objective of this tutorial is to help you understand how you can troubleshoot to resolve if you are unable to set a password or username.
Access from your: Computer
Applies to: Managers/Admin, Supervisor, Scheduler, and Employee
Not able to set 'Password' or 'Username'? Follow the steps in this article to troubleshoot and resolve the issue.
Things to know before you begin:
You must have a manager/admin, supervisor, scheduler, or employee access privileges to perform troubleshooting steps in this article.
1. Possible Cause: Your password consists of sequential character.
Solution: Make sure to set a password without a sequential character.
2. Possible Cause: Username has 'Upper Case' letter or 'Special' character.
Solution: Write the username in lower case and without special character.
If you have any further queries, please don't hesitate to reach out to us at firstname.lastname@example.org.