Humanity

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if you are unable to set a password or username.

Access from your: Computer Applies to: Managers/Admin, Supervisor, Scheduler, and Employee

Not able to set 'Password' or 'Username'? Follow the steps in this article to troubleshoot and resolve the issue.

You must have a manager/admin, supervisor, scheduler, or employee access privileges to perform troubleshooting steps in this article.

1. Possible Cause: Your password consists of sequential character.

&nbsp; &nbsp;Solution: Make sure to set a password without a sequential &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;character.

2. Possible Cause: Username has 'Upper Case' letter or 'Special' &nbsp; &nbsp; &nbsp; &nbsp; character.

&nbsp; &nbsp; Solution: Write the username in lower case and without special &nbsp; &nbsp; &nbsp; character.

If you have any further queries, please don't hesitate to reach out to us at <a href="mailto:support@humanity.com" rel="nofollow noopener noreferrer" target="_blank">support@humanity.com</a>.

Not able to set password or username? Follow the steps in this article to resolve the issue!

Troubleshoot "Not Able to Set Password or Username"

Objective

Overview

Things to know before you begin:

1. Possible Cause: Your password consists of sequential character.

Solution: Make sure to set a password without a sequential character.

2. Possible Cause: Username has 'Upper Case' letter or 'Special' character.

Solution: Write the username in lower case and without special character.