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Troubleshoot "Not Able to Set Password or Username"
Troubleshoot "Not Able to Set Password or Username"

Not able to set password or username? Follow the steps in this article to resolve the issue!

Yasir Ehsan avatar
Written by Yasir Ehsan
Updated over a week ago

Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if you are unable to set a password or username.

Overview

Access from your: Computer
Applies to: Managers/Admin, Supervisor, Scheduler, and Employee

Not able to set 'Password' or 'Username'? Follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

You must have a manager/admin, supervisor, scheduler, or employee access privileges to perform troubleshooting steps in this article.

1. Possible Cause: Your password consists of sequential character.

   Solution: Make sure to set a password without a sequential              character.

2. Possible Cause: Username has 'Upper Case' letter or 'Special'         character.

    Solution: Write the username in lower case and without special       character.

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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