The objective of this tutorial is to help you understand how you can troubleshoot to resolve if you are unable to set a password or username.


Access from your: Computer
Applies to: Managers/Admin, Supervisor, Scheduler, and Employee

Not able to set 'Password' or 'Username'? Follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

You must have a manager/admin, supervisor, scheduler, or employee access privileges to perform troubleshooting steps in this article.

1. Possible Cause: Your password consists of sequential character.

   Solution: Make sure to set a password without a sequential              character.

2. Possible Cause: Username has 'Upper Case' letter or 'Special'         character.

    Solution: Write the username in lower case and without special       character.

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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