The objective of this tutorial is to help you understand how you can troubleshoot to resolve if a file is not getting uploaded under training module.
Access from your: Computer
Applies to: Managers/Admin and Supervisor
Not able to upload a file under training module? Follow the steps in this article to troubleshoot and resolve the issue.
Things to know before you begin:
- You must have a manager/admin, supervisor access privileges to perform troubleshooting steps in this article.
- If you have a scheduler or an employee level access, you’ll have to ask for help from your Manager when you get to those steps.
1. Possible Cause: There is not content written in the content box.
Solution: If there is no text to be written, add a space to upload the file otherwise add the content.
2. Possible Cause: Image is not in the correct format.
Solution: Add the file either in 'JPEG' or 'PNG' format.
If you have any further queries, please don't hesitate to reach out to us at firstname.lastname@example.org.