Humanity

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if a file is not getting uploaded under training module.

Access from your: Computer Applies to: Managers/Admin and Supervisor

Not able to upload a file under training module? Follow the steps in this article to troubleshoot and resolve the issue.

You must have a manager/admin, supervisor access privileges to perform troubleshooting steps in this article.

If you have a scheduler or an employee level access, you’ll have to ask for help from your Manager when you get to those steps.

1. You must have a manager/admin, supervisor access privileges to perform troubleshooting steps in this article.
2. If you have a scheduler or an employee level access, you’ll have to ask for help from your Manager when you get to those steps.

1. Possible Cause: There is not content written in the content box.

&nbsp; &nbsp;Solution: If there is no text to be written, add a space to upload &nbsp; &nbsp; the file otherwise add the content.

2. Possible Cause: Image is not in the correct format.

&nbsp; &nbsp; Solution: Add the file either in 'JPEG' or 'PNG' format.

If you have any further queries, please don't hesitate to reach out to us at <a href="mailto:support@humanity.com" rel="nofollow noopener noreferrer" target="_blank">support@humanity.com</a>.

Not able to upload a file under training module? Follow the steps in this article to resolve the issue!

Troubleshoot "Not Uploading File under Training"

Objective

Overview

Things to know before you begin:

1. Possible Cause: There is not content written in the content box.

Solution: If there is no text to be written, add a space to upload the file otherwise add the content.

2. Possible Cause: Image is not in the correct format.

Solution: Add the file either in 'JPEG' or 'PNG' format.