The objective of this tutorial is to help you understand how you can troubleshoot to resolve if a file is not getting uploaded under training module.


Access from your: Computer
Applies to: Managers/Admin and Supervisor

Not able to upload a file under training module? Follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin, supervisor access privileges to perform troubleshooting steps in this article.

  2. If you have a scheduler or an employee level access, you’ll have to ask for help from your Manager when you get to those steps.

1. Possible Cause: There is not content written in the content box.

   Solution: If there is no text to be written, add a space to upload     the file otherwise add the content.

2. Possible Cause: Image is not in the correct format.

    Solution: Add the file either in 'JPEG' or 'PNG' format.

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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