The objective of this tutorial is to help you understand how you can troubleshoot to resolve if the payroll is added but not showing.


Access from your: Computer
Applies to: Managers/Admin, Supervisor, and Scheduler (If the manager has given access)

If the payroll amount is added but not showing, follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin, supervisor access privileges to perform troubleshooting steps in this article.

  2. If the manager has given access to the scheduler then they can perform the troubleshooting steps in this article to their given positions only.

  3. If you have employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause: There is a space in the set rate under 'Payroll' tab.

Solution: Remove the set rate and add it again without any spaces under 'Payroll' tab.

To add payroll rate under your staff's profile. Follow instructions in the article: 'Assign Position Specific Wages.'

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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