Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if the availability is not getting updated or changed.

Overview

Access from your: Computer
Applies to:
Managers/Admin

If the availability is not getting updated or changed, follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin access privileges to perform troubleshooting steps in this article.
  2. If you have a Supervisor, scheduler or an employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause: Manager has defined the time frame next to 'Availability Change Requests are effective' under the 'Settings' module.

Solution: Set the time frame to 'Immediately' next to 'Availability Change Requests are effective' under the 'Settings' module.

If you have any further queries, please don't hesitate to reach us at support@humanity.com. Happy Scheduling!

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