The objective of this tutorial is to help you understand how you can troubleshoot to resolve if the availability is not getting updated or changed.
Access from your: Computer
Applies to: Managers/Admin
If the availability is not getting updated or changed, follow the steps in this article to troubleshoot and resolve the issue.
Things to know before you begin:
- You must have a manager/admin access privileges to perform troubleshooting steps in this article.
- If you have a Supervisor, scheduler or an employee level access, you’ll have to ask for help from your Manager when you get to those steps.
Possible Cause: Manager has defined the time frame next to 'Availability Change Requests are effective' under the 'Settings' module.
Solution: Set the time frame to 'Immediately' next to 'Availability Change Requests are effective' under the 'Settings' module.
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