The objective of this tutorial is to help you understand how you can troubleshoot to resolve if schedule sync is not working.


Access from your: Computer
Applies to: Managers/Admin, Supervisor, and Scheduler

If schedule sync is not working, follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin, supervisor and scheduler access privileges to perform troubleshooting steps in this article.

  2. If you have employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause: Calendar non responsive.

Solution: Delete the calendar and run the sync again.

To sync schedule. Follow instructions in the article: 'Sync Schedule.'

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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