The objective of this tutorial is to help you understand how you can troubleshoot to resolve if geo-fencing is not working on your account.
Access from your: Computer
Applies to: Managers/Admin and Supervisors
If geofencing is not working, follow the steps in this article to troubleshoot and resolve the issue.
Things to know before you begin:
- You must have a manager/admin and supervisor access privileges to perform troubleshooting steps in this article.
- If you have a scheduler level access, you will only be able to assign remote sites to the shifts for the position manager has given access.
- If you have an Employee level access, you’ll have to ask for help from your Manager when you get to those steps.
Possible Cause: Position(s) are added under primary location.
Solution: Remove the position(s) from primary location and create them under additional locations.
To create positions under locations. Follow instructions in the article: 'Create a Position.'
Possible Cause: Remote sites are assigned on the shifts.
Solution: Either remove remote sites or create shift(s) under additional locations.
Possible Cause: Format of the address added is not correct.
Solution: Address should be added to the google, copied and pasted from there under Locations, however, country name should be removed from the end.
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