Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to receive change the password although it is a registered email.

Overview

Access from your: Computer
Applies to:
Managers/Admin, Supervisor and Scheduler (if given access by manager)

If you are not able to change password, follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin, supervisor access privileges to perform troubleshooting steps in this article.
  2. If your manager has given you the access as a scheduler then you can also perform troubleshooting steps in this article.
  3. If you have an Employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause: The account is disabled.

Solution: Enable the account and send activation email to activate it.

To enable your staff's account. Follow instructions in the article: 'Enable or Disable Your Staff.'

Possible Cause: The account is not activated.

Solution: Activate the account of your staff.

To activate your staff's account. Follow instructions in the article: 'Different Ways to Send Activation E-mails.'

If you have any further queries, please don't hesitate to reach us at support@humanity.com. Happy Scheduling!

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