The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to receive change the password although it is a registered email.
Access from your: Computer
Applies to: Managers/Admin, Supervisor, and Scheduler (if given access by a manager)
If you are not able to change your password, follow the steps in this article to troubleshoot and resolve the issue.
Things to know before you begin:
- You must have a manager/admin, supervisor access privileges to perform troubleshooting steps in this article.
- If your manager has given you the access as a scheduler then you can also perform troubleshooting steps in this article.
- If you have an Employee level access, you’ll have to ask for help from your Manager when you get to those steps.
Possible Cause: The account is disabled.
Solution: Enable the account and send an activation email to activate it.
To enable your staff's account. Follow instructions in the article: 'Enable or Disable Your Staff.'
Possible Cause: The account is not activated.
Solution: Activate the account of your staff.
To activate your staff's account. Follow instructions in the article: 'Different Ways to Send Activation E-mails.'
If you have any further queries, please don't hesitate to reach out to us at email@example.com.