The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to view 'request leave', 'send new message' tab.


Access from your: Computer
Applies to: Managers/Admin, Supervisors, Schedulers, and Employees

If you are not able to view 'request leave' or 'send new message' tab, follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin, supervisor, scheduler, or an employee access privileges to perform troubleshooting steps in this article.

  2. You must be logged into the supported browsers.

Possible Cause: Chat icon is enabled which is hiding the tabs or screen size is small.

Solution: Close the chatbox, hide 'Help Chat' icon, adjust the screen size, scroll up/down.

To close the help chatbox: Click cross icon to close the chatbox if still not satisfied hide the help chat icon.

To hide the help chat icon: Click the arrow icon next to the image icon > Click Hide Help Chat tab.

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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