The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to create a shift or the application is not saving the shift.
Access from your: Computer
Applies to: Managers/Admin, Supervisors, and Schedulers.
If your staff is not able to create a shift or the application is not saving the shift, follow the steps in this article to troubleshoot and resolve the issue.
Things to know before you begin:
- You must have a manager/admin, supervisor, or scheduler access privileges to perform troubleshooting steps in this article.
- If you have an Employee level access, you’ll have to ask for help from your Manager when you get to those steps.
Possible Cause: The browser is outdated.
Solution: Update your computer's browser.
To know the accepted versions of browsers. Follow instructions in the article: 'Minimum Requirements of Supported Browsers.'
Possible Cause: "Cookies" & “Cache” which helps speed up your browsing by saving frequently opened web pages are overloaded or sessions are mixed, they would get this error message.
Solution: First open the website in an incognito window if it gets opens correctly then you must clear your browser's cookies and caches under browser settings.
Note: All browsers have different ways to clear cookies and caches.
If you have any further queries, please don't hesitate to reach out to us at firstname.lastname@example.org.