Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if you have set auto-approval rules for timesheets but timesheets are not getting auto-approved.

Overview

Access from your: Computer
Applies to: Managers/Admin, Supervisors, and Schedulers

If you have set auto-approval rules for timesheets but timesheets are not getting auto-approved, follow the steps in this article to troubleshoot and resolve the issues.

Things to know before you begin:

  1. You must have a manager/admin, supervisors access privileges to re-define or remove the auto-approval rules.
  2. You must have scheduler access privileges to manually approve the timesheets.

Possible cause: Timesheets are not fulfilling the set criteria which are defined by the Manager.

Solutions:

1. Either re-define or remove the auto-approval rules from 'Auto-approval Rules' tab under 'Time Clock' module.

To re-define or remove the auto-approval rules. Follow instructions in the article: 'Set Auto-Approval Rules For Time Sheets.'

2. Manually approve the timesheets by editing it (if needed) according to your business requirements.

To manually approve the timesheets. Follow instructions in the article: 'Approve, Unapprove, and Delete Timesheets.'
To know how to edit the timesheets of your staff (if needed). Follow instructions in the article: 'Edit Timesheets of your Staff.'

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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