The objective of this tutorial is to help you understand how you can troubleshoot to resolve if you have set auto-approval rules for timesheets but timesheets are not getting auto-approved.
Access from your: Computer
Applies to: Managers/Admin, Supervisors, and Schedulers
If you have set auto-approval rules for timesheets but timesheets are not getting auto-approved, follow the steps in this article to troubleshoot and resolve the issues.
Things to know before you begin:
You must have a manager/admin, supervisors access privileges to re-define or remove the auto-approval rules.
You must have scheduler access privileges to manually approve the timesheets.
Possible cause: Timesheets are not fulfilling the set criteria which are defined by the Manager.
1. Either re-define or remove the auto-approval rules from 'Auto-approval Rules' tab under 'Time Clock' module.
To re-define or remove the auto-approval rules. Follow instructions in the article: 'Set Auto-Approval Rules For Time Sheets.'
2. Manually approve the timesheets by editing it (if needed) according to your business requirements.
To manually approve the timesheets. Follow instructions in the article: 'Approve, Unapprove, and Delete Timesheets.'
To know how to edit the timesheets of your staff (if needed). Follow instructions in the article: 'Edit Timesheets of your Staff.'
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