The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to clock in/out and getting location errors.
Access from your: Computer
Applies to: Managers/Admin
If your staff is not able to clock in/out and getting location error, follow the steps in this article to troubleshoot and resolve the issue.
Things to know before you begin:
- You must have manager/admin access privileges to perform troubleshooting steps in this article.
- If you have a Supervisor, Scheduler, or Employee level access, you’ll have to ask for help from your Manager when you get to those steps.
Possible Cause - Your manager has set up time clock location using the device and IP address.
Solution: Either remove the restrictions by deleting the time clock location/terminal or ask your staff to be at the restricted IP address or device to clock in/out.
If you have any further queries, please don't hesitate to reach out to us at firstname.lastname@example.org.