Humanity

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to clock in/out and getting location errors.

Access from your: Computer Applies to: Managers/Admin

If your staff is not able to clock in/out and getting location error, follow the steps in this article to troubleshoot and resolve the issue.

You must have manager/admin access privileges to perform troubleshooting steps in this article.

If you have a Supervisor, Scheduler, or Employee level access, you’ll have to ask for help from your Manager when you get to those steps.

1. You must have manager/admin access privileges to perform troubleshooting steps in this article.
2. If you have a Supervisor, Scheduler, or Employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause - Your manager has set up time clock location using the device and IP address.

Solution: Either remove the restrictions by deleting the time clock location/terminal or ask your staff to be at the restricted IP address or device to clock in/out.

If you have any further queries, please don't hesitate to reach out to us at <a href="mailto:support@humanity.com" rel="nofollow noopener noreferrer" target="_blank">support@humanity.com</a>.

If your staff is not able to clock in/out and getting location error, follow the steps in this article to resolve the issue!

Troubleshoot "Not Able to Clock In/Out -Location Error"

Objective

Overview

Things to know before you begin:

Possible Cause - Your manager has set up time clock location using the device and IP address.

Solution: Either remove the restrictions by deleting the time clock location/terminal or ask your staff to be at the restricted IP address or device to clock in/out.