Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to clock in/out and getting location errors.

Overview

Access from your: Computer
Applies to: Managers/Admin

If your staff is not able to clock in/out and getting location error, follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have manager/admin access privileges to perform troubleshooting steps in this article.
  2. If you have a Supervisor, Scheduler, or Employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause - Your manager has set up time clock location using the device and IP address.

Solution: Either remove the restrictions by deleting the time clock location/terminal or ask your staff to be at the restricted IP address or device to clock in/out.

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

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