Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to view clock in tab.

Overview

Access from your: Computer
Applies to:
Managers/Admin

If your staff is not able to view clock in tab for clocking in/out, follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin access privileges to perform troubleshooting steps in this article.
  2. If you have a Supervisor, Scheduler or an Employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause - Related setting "Restrict Employees From Clocking In/Out" is enabled by the Manager.

Solution: Disable the settings under the 'Settings' module from 'Time Clock' section.

Managers must uncheck the option next to the setting as per your business requirement. Follow instructions in the article: 'Time Clock Options.'

If you have any further queries, please don't hesitate to reach us at support@humanity.com. Happy Scheduling!

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