The objective of this tutorial is to help you understand how you can troubleshoot to resolve if your staff is not able to view clock in tab.


Access from your: Computer
Applies to:

If your staff is not able to view clock in tab for clocking in/out, follow the steps in this article to troubleshoot and resolve the issue.

Things to know before you begin:

  1. You must have a manager/admin access privileges to perform troubleshooting steps in this article.
  2. If you have a Supervisor, Scheduler or an Employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Cause - Related setting "Restrict Employees From Clocking In/Out" is enabled by the Manager.

Solution: Disable the settings under the 'Settings' module from 'Time Clock' section.

Managers must uncheck the option next to the setting as per your business requirement. Follow instructions in the article: 'Time Clock Options.'

If you have any further queries, please don't hesitate to reach us at support@humanity.com. Happy Scheduling!

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