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Troubleshoot "Not Able to View Co-workers to Trade or Release the Shift"
Troubleshoot "Not Able to View Co-workers to Trade or Release the Shift"

Your staff not able to view potential candidates to trade or release the shift? Follow the steps in this article to resolve the issue!

Yasir Ehsan avatar
Written by Yasir Ehsan
Updated over a week ago

Objective

The objective of this tutorial is to help you understand how you can troubleshoot to resolve if staff is not able to view co-workers available to trade or release the shift.

Overview

Access from your: Computer
Applies to: Managers/Admin

If your staff is not able to view co-workers to trade or release the shift, follow the steps in this article to troubleshoot and resolve the issues.

Things to know before you begin:

  1. You must have manager/admin access privileges to perform some troubleshooting steps in this article.

  2. If you have a Supervisor, Scheduler, or Employee level access, you’ll have to ask for help from your Manager when you get to those steps.

Possible Causes: Related settings "Employees can view all schedules" and "Employees can see shifts assigned to the staff of the same position" are disabled by the Manager.

Solution: Enable the settings under the 'Settings' module from 'ShiftPlanning Options' section.

Managers must check the options next to these settings as per your business requirement. Follow instructions in the article: 'ShiftPlanning Options.'

If you have any further queries, please don't hesitate to reach out to us at support@humanity.com.

     

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